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What wood is used for your Lake Maps?We use 4 layers of 1/8 in birch plywood for our smaller maps and 1/4 in birch plywood for the larger items.
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Are you able to engrave my logo?Yes, we can engrave logos on various products. We ask that you provide the logo in a black and white format (preferably in PNG or SVG format)
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Do you make custom items?Yes, we offer custom products. Please contact us vi the "Contact Us" page and we would love to get a digital proof started for you.
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Do you offer proofs for custom orders?Yes, we provide a proof when custom orders in the form of a digital design picture.
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What is your return/exchange policy?We do not accept returns. All sales are final. If you encounter an issue, please reach out via email at ricustomdesignsllc@gmail.com
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What is your turnaround time?We typically turn around items in 7-10 business days, sometimes quicker. Turnaround times can be a bit longer during the holidays or due to high volumes.
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Where is RICD located?We are located in McDonough GA, a suburb of Atlanta.
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Where do you ship to?We ship products to anywhere in the United States.
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What shipping carrier do you use?We typically ship items via UPS.
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Do you offer local pick up?Yes, we offer local pickup in McDonough GA.
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